TESSERAI Platform Terms of Service

§1. General Provisions

These Terms of Service govern the use of the TESSERAI platform, available at tesserai.pro, provided by ARTECH CONSULT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Rzeczna 10, 89-200 Nakło nad Notecią, Poland, NIP: 5542999451 (hereinafter: the "Provider").

By using the Platform, you agree to be bound by these Terms of Service. If you do not accept these terms, please refrain from using the Platform.

§2. Definitions

• Platform— the TESSERAI SaaS software available at tesserai.pro, designed to support conservation work on heritage and archaeological objects using artificial intelligence.
• User— a natural person or legal entity holding an Account on the Platform and using its features.
• Account— the User's individual account on the Platform, enabling access to its features upon login.
• Credits— billing units enabling the use of paid Platform features (AI operations, documentation generation, image processing). Credits are allocated under a subscription or purchased separately.
• Project— an organised collection of data relating to a single heritage or archaeological object, managed on the Platform by the User.
• Subscription— a Platform access plan selected by the User, billed on a monthly or annual basis.

§3. Conditions of Use

Use of the Platform is permitted only in a manner consistent with these Terms of Service and applicable law. In particular, the User undertakes to:

• use the Platform solely for professional or educational purposes related to the conservation of heritage objects;
• not disclose login credentials to third parties;
• not take any action that could disrupt the operation of the Platform or compromise its security;
• not process personal data of third parties through the Platform without an appropriate legal basis;
• not copy, modify, or distribute any elements of the Platform without the Provider's consent.

Violation of the above rules may result in suspension or deletion of the Account.

§4. Registration and User Account

Access to the full features of the Platform requires creating an Account. During registration, the User provides an e-mail address and creates a password. The User is obliged to:

• provide accurate and up-to-date information during registration;
• keep Account login credentials confidential;
• notify the Provider promptly of any unauthorised access to the Account.

One Account may be created only by one natural person or legal entity. Creating accounts for automated purposes (bots) is prohibited.

§5. Credits and Payments

§6. Intellectual Property Rights

§7. Liability

§8. Personal Data Protection

The processing of Users' personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and these Terms of Service. The detailed rules for data processing are set out in the Privacy Policy of the TESSERAI Platform, which forms an integral part of these Terms of Service.

The User has the right to delete their Account together with all associated data. A deletion request may be submitted in the Account settings or by contacting the Provider. Data will be permanently deleted within 30 days of the request, except for data whose retention is required by law.

§9. Technical Requirements

Use of the TESSERAI Platform requires:

• a device with Internet access (computer, tablet, or smartphone);
• an up-to-date web browser (Google Chrome, Mozilla Firefox, Safari, Microsoft Edge);
• JavaScript and cookies enabled;
• an active e-mail account;
• for voice dictation features: a microphone and a browser supporting the Web Audio API;
• minimum screen resolution: 375×667 px (mobile) or 1024×768 px (desktop/tablet).

The Provider is not liable for technical issues arising from failure to meet the above requirements.

§10. Complaints

The User has the right to submit a complaint regarding the operation of the Platform. Complaints should be directed to kontakt@tesserai.pro or in writing to the Provider's registered address.

A complaint should include: the User's full name (or company name), the e-mail address associated with the Account, a description of the issue, and the expected resolution.

The Provider will process complaints within 14 business days of receipt and will notify the User of the outcome by e-mail.

§11. Right of Withdrawal

A User who is a consumer within the meaning of Article 22¹ of the Polish Civil Code has the right to withdraw from a distance contract within 14 days of conclusion of the contract, without giving any reason.

To exercise the right of withdrawal, the User must send a clear statement of withdrawal to kontakt@tesserai.pro.

The right of withdrawal does not apply to digital content that has been fully delivered with the consumer's express consent before the withdrawal period has expired — this applies in particular to used Credits and generated documentation.

In the event of a valid withdrawal, the Provider will refund the payment within 14 days of receiving the withdrawal statement, reduced by the value of Credits used prior to the statement.

§12. Data Processing Agreement (DPA)

Business Users (institutions, companies) who upload personal data of third parties (e.g. data of object owners, collaborators) to the Platform should conclude a separate Data Processing Agreement (DPA) with the Provider in accordance with Article 28 of the GDPR.

To arrange a DPA, please contact us at: kontakt@tesserai.pro.

§13. Amendments to the Terms

The Provider reserves the right to amend these Terms of Service. Users will be notified of changes at least 14 days in advance by e-mail or via a notice displayed on the Platform. Continued use of the Platform after the effective date of the changes constitutes acceptance of those changes. If a User does not accept the changes, they have the right to terminate the contract before the changes take effect.

§14. Termination

The User may delete their Account at any time, which constitutes termination of the electronic services contract. The Provider may suspend or delete a User's Account in the event of a breach of these Terms of Service or applicable law, following prior notice (except in cases of serious breach).

§15. Governing Law and Dispute Resolution

These Terms of Service are governed by Polish law. The parties agree to attempt to resolve any disputes arising from use of the Platform amicably. If no agreement is reached, disputes will be settled by the competent common court in Poland. Consumers have the right to use the ODR (Online Dispute Resolution) platform available at ec.europa.eu/consumers/odr.

§16. Contact

For questions regarding these Terms of Service or the operation of the Platform: